Thank you for your purchase. We hope you are happy with your purchase. However, if you not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at info@newbeginningscbd.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail you return to the following address:

3120 Winkler Ave, Unit 1, Fort Myers, FL 33916

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending  on your credit card company. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please email us at the customer service address below to arrange a refund.

Please note:

  • Sale items are FINAL SALE and cannot be refunded.
  • Items must be unbroken or tampered with to be eligible for a return
  • We will require a photo of any damaged items to be eligible for a refund. You may email that photo to info@newbeginningscbd.com

Questions

If you have any questions concerning our return policy, please contact us at info@newbeginningscbd.com